Please beware of Pet scams
Types of animals
Not just cats and dogs but all types of domestic pets including birds, tortoises, rabbits, etc
Our Promise
PetsAway UK is committed to providing professional, stress-free and caring service for all your needs when transporting your pet by air, road or sea.
To fully understand your travel requirements we request you complete the questionnaire on this page so we can give a full and detailed quotation.
Once we have received your information we will respond with a full quotation.
“We’re with you all the way”
There are a number of frequently asked questions that have been requested in the past 10 years.
Hopefully the answers on this page will give you peace of mind. The questions have been designed with pet owners in mind.
However if there are any nagging questions please feel free to contact us.
Frequently Asked Questions (please click the question to reveal the answer)
(A) From the tip of the nose to the base of the tail. (NOT to the end of the tail.)
(B) Across the shoulders.
(C) From the floor to the top of the head (top of ears if erect) when standing up, also when sitting down. Some pets are taller when sitting down.
(D) From the floor to the elbow.
This page displays comments from some of our many satisfied customers…
Your service was extremely thorough. You certainly covered every detail, many of which were unknown to me, and so the transfer went without a hitch. Rosemary Matheson, ST. KITTS
I want to thank you for helping me. It’s nice to see there are still some people who care about customer service. Thank you
Pete
Thank you very much for the care you gave Ouzo and for the prompt and efficient manner you in which carried out the task. I will certainly recommend you to all
Peter Trigg
Just wanted to express our sincere thanks for everything you did. You were brilliant and I don’t know where we would have been without your dedication and professionalism. The fact that you dropped everything to help us in our hour of need is true testament to you and we are eternally grateful to you and your team. The Koi seem to be fine and are settling into their new home nicely.
Val & Mike
Just a short note to say thank you for your excellent service. I would certainly recommend your company. You were very helpful during the planning stage and thanks for all your patience and reassurance. I was talking to some other Brits while waiting in Customs. One couple had checked out a few companies and gone for the cheapest (they had two labs). I was very pleased that our costs were a little below theirs! All the very best for the future Keep up the good work.
Christine & Bill, Nellie and Gretsky
Hi Dave and Sharon, Hope you are both keeping well. I now have internet at home so able to send you an email. I just wanted to thank you both for your support with getting Cici (now renamed to an old Turkish name of Sharkea) safely to Turkey for me. You really do run a business to be proud of and very organized something you don’t come across very often. Sharkea was waiting for me in the baggage area with a little audience of people trying to peep at him. Thanks again both of you for your help with everything.
Debbie
Just a quick note to say thank you once again for your help in getting Gunner to Calgary for us. Your service was excellent and we had no problems at the other end. Gunner arrived happy and safe although he was obviously pleased to see us. Not so pleased to see all the snow on the ground. Ha ha. We will definitely recommend Petsaway to any of our friends who are thinking of doing the same.
Cori and Richard Gingell
I just wanted to take a few minutes to say a huge “THANK YOU” for all your hard work, diligence and attention to detail. Awaiting the arrival of our dog was a very traumatic time for our family, especially the children. Money can’t buy the look of sheer delight on their faces as he arrived in Minneapolis safe and well! Thank you for being the “voice of calm and reassurance” when we were worried about him!You really were “with us all the way!”
Gerard, Ellen, Kathryn, Helen and Finbar
We would like to send our sincere thanks to you both for your care and support during our recent emigration to Canada. We fully appreciate the value of your service at what can be a stressful time for pet owners. You made the process of getting our tortoises here an easy task! as well as our two labs. Everything was straight forward, you provided us with a step-by-step process of what to do on the day and it ran like clockwork – even the custom made crates were very good. We cant thank you enough for your support, professionalism and we would recommend your services to anyone considering using a pet shipping company, you have truly been excellent. We are enjoying our new lives here- thanks again.
Kae, Colin, Molly, Velvet, Norris and Whistler
Just a short to say a big thank you for the customer service you provided in the shipment of Robbie to Toronto yesterday from Manchester; the crate was fantastic. Thank you for all your support and guidance in the process we will certainly be recommending Pets away UK in the future. Many Thanks once again to you and the team.
Victoria Bamforth
We would like to say thank you so much for going the extra miles for us during the export of our dog, Jake.A calm, positive, can-do attitude was adopted all the way. You rectified mistakes made by other parties going above and beyond the call of duty. The welfare of our dog and the understanding of our journey to Australia was your priority. We knew we could leave it to you. You truly were with us all the way and we don’t know what we would have done without you.
Wade and Danielle
PetsAwayUk
34 Beech Road
Findon Village
West Sussex
BN14 0UR
TEL 01903 872248
FAX 01903 874162
EMAIL petsawayuk@aol.com
OFFICE HOURS
Monday – Friday 9:00 AM – 5:00 PM
Should you have any questions please feel free to call us
If you are calling out of office hours please leave a message.
*** WE WILL ALWAYS RETURN YOUR CALL ***
Pet Transportation
As pet owners ourselves, PetsAway UK are very much aware of the concerns you will have when taking your pet(s) abroad, whether it is a permanent move or a short holiday. The relocation of pets worldwide is our business and we aim to provide the best possible service at all times. PetsAway UK are here to provide you with all the answers and enable the relocation of your pet(s) to be as smooth and trouble free as possible.
Pet Export Services
As IATA-CASS agents and IPATA Registered shippers, PetsAway UK can organise all necessary travel arrangements for your pet(s) throughout the UK to European and worldwide destinations. We can arrange export of your pet(s) from most UK airports, including:- Heathrow, Gatwick, Manchester, Newcastle, Cardiff, Glasgow, Birmingham, East Midlands and Leeds–Bradford.
And Who With...
Our preferred carriers are Thomas Cook. We can however, also offer flights with the following airlines: British Airways, BMI, Monarch, Flybe, Thomson Airlines, Continental, Swiss International Air, Tap, American Airlines, Emirates, Qantas, Delta and Cathay Pacific and most other airlines licensed to carry animals.
Pet Import Services
Under the Pets Travel Scheme (Pets Passport) we can offer flights from Tenerife, Gran Canaria, Lanzarote and Fuenteventura on Thomas Cook flights to Manchester or London Gatwick.
DEFRA Information
PetsAway UK can advise you of all DEFRA requirements relevant to country of destination.
